Shipping

1. Processing Time

All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We offer the following shipping options:

  • Standard Shipping — Australia Post Satchel - $10 AUD - Delivered within 2-7 business days

  • Express Shipping — Australia Post Express Satchel— $15 AUD - Delivered within 1-4 business days

📝 Note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, or other factors outside our control.

3. Lost or Delayed Packages

If your package has not arrived within 5 days of the estimated delivery date, please contact us. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.

4. International Orders

International orders are not available.

5. Contact Us

For shipping-related questions, please reach out to us at:

  • Email: contact@cankoji.com.au

Returns

Standard Australian consumer law applies to all products that we sell. If you have a concern about the quality of a product that you have purchased, you may apply for a refund or replacement product.

Returns or exchanges are not accepted if there is no fault with the product.

1. How to Initiate a replacement or refund

  1. Contact us at contact@cankoji.com.au with your order number and reason for return. If the product is defective please include a photograph and description of the problem.

  2. We will respond within 3 business days with instructions.

  3. Items that are outside of the listed ‘use-by’ date are not eligible for replacement or refund.

2. Refunds

Approved refunds will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process and post the refund.

3. Contact Us

Use the contact form below to initiate a return or refund. Please include a photograph and description of the problem.